Ceridian Corporation Wins Stevie Award for Customer Service Department of the Year
Ceridian Corporation was presented with a Stevie® Award in the Customer Service Department of the Year category. Nicknamed the Stevies for the Greek word "crowned," winners were announced during a presentation banquet on Monday, February 22 in Miami Beach. More than 200 customer service and sales executives from the U.S. and several other countries attended.
"Ceridian is especially proud to have won the Stevie Award for Customer Service," said Mike Shea, executive vice president and chief operations officer, Ceridian. "Paul Everett and Ceridian's customer care organisation work hard to create the finest service organisation in the industry. Winning the Stevie Award is clear recognition that their efforts have been noticed and are appreciated."
"Ceridian is honoured by this recognition," commented Paul Everett, Ceridian's senior vice president of customer service, who accepted the award. "This is not just a testament to the continuous hard work of the 350 customer service professionals with whom I have the honour of working every day, but it also recognises Ceridian's total focus on the customer. Every day our customer service analysts come to work and solve client issues quickly and efficiently, demonstrating a great attitude and the kind of enviable service on which our customers have come to rely."
Ceridian's application highlighted several of the company's key customer service characteristics. A fundamental part of Ceridian's entire organisation is listening to the customer. Ceridian has also put in place a methodology that enables the company to translate customer feedback into clear service improvements. Ceridian uses a variety of quality measurements to make sure the company's metrics reflect its high standard of service. And finally, the application in part relied on some of the extraordinary customer feedback Ceridian has received regarding its enviable service.
More than 500 entries were submitted to this year's competition. Finalists were chosen by business professionals worldwide during preliminary judging. Ceridian was named a Finalist in three 2010 Stevie Awards for Sales and Customer Service categories: Customer Service Department of the Year, Customer Service Leader of the Year, and Best Use of Technology in Customer Service. Members of the Awards' Board of Distinguished Judges & Advisors and their staffs selected Stevie Award winners from among the Finalists.