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I’m a system administrator and need assistance

If you are a system administrator / authorised contact and require assistance, please refer to your recent POD documentation for contact details. If you don’t have a copy of the POD documentation, please refer to your HR Department. Alternatively, you can email our Support Team: glasgow.helpdesk@ceridian.com

I’m an employee and need assistance viewing my payslip / logging into the system

For your security and confidentiality, we are unable to access employee data such as login details, passwords and employee numbers.

We hope your question will be answered below, if you don’t find the answer you are looking for, please contact your employer’s HR or Payroll department directly; they will be able to assist you if require help with logging in to the system, or with questions about your payslips, P60s and P45s.

How do I register to use HRevolution?

Registration will only take you a few minutes. From the front screen of the HRevolution portal, there is an “I wish to register” link below the login details, which you can click and will take you to the self-registration pages. The user will validate themselves against data held about them in the payroll, answering questions such as their bank account number, sort code, post code etc. These questions are chosen by your company’s system administrator. Once the questions are answered correctly the user has to choose a username and password. Upon logging in for the first time the user will be asked a number of personal security questions and answers for the purposes of retrieving a forgotten password.

I’ve forgotten my password

The system will let you re-set your Password from a link on the front screen of the portal. Click the “I’ve forgotten my password” link which can be found below the login details. For security reasons, you will be asked to answer the special Security Questions you set up when you registered, and then you can choose a new Password and access your information.

If this doesn’t work for you, you’ll need to contact your employer’s central administrator; this is usually someone in the HR/Payroll department. Your employer’s intranet may provide links, help documents and contact information. If not, try asking your line manager who should be able to help.

I’ve forgotten my username

If you have forgotten your username you’ll need to contact your employer’s central administrator; this is usually someone in the HR/Payroll department. They will be able to remind you what your username is. Your employer’s intranet may provide links, help documents and contact information. If not, try asking your line manager who should be able to help.

I need to show proof of income

HRevolution allows you to print your own copy of any individual payslip stored on the system. Most banks and other companies will happily accept printouts of your online payslip if they need to see proof of earnings. It’s highly unlikely you’ll have any problems, but if you do, you can request a “Proof of Income” as an alternative, providing that your employer has enabled this feature.

I work for the Hilton and need help with my payslip

If you have a query about logging in to view your payslip, please contact Cadogan.pensions@hilton.com you will need to provide full details of the issue you are having.

I work for ISS and need help with my payslip

If you have a query about logging in to view your payslip, you can contact OnlinePayslips@uk.issworld.com

I work for Marks & Spencer and need help with my payslip

If you have a query about logging into the M&S People System or your payslip itself, you can contact the Marks & Spencer HR Shared Service team who will be happy to help you.

tel: 0345 304 7474 (externally) or 74-74-74-74 (internally)

email: HRSupportServices@marksandspencer.com

I work for WHSmith and need help with my payslip

If you have a query about logging into the system or your payslip itself, you can contact the WHSmith HR Shared Service team who will be able to happy to help you.

tel: 01793 616161 (ask for the payroll department)
email: RewardandPayroll@whsmith.co.uk

I work for Whitbread and need help with my payslip

If you have a query about logging into the system or your payslip itself, you can contact the Whitbread HR Shared Service team who will be able to happy to help you.

tel: 0844 893 1437
email: whitbread@ceridian.com

I’m a former employee of a Ceridian / SD Worx customer & need to access my payslips

If you are a former employee of a Ceridian or SD Worx customer, your employer’s HR/Payroll department will be able to assist you with any payroll related questions. Where appropriate, they will work with us to resolve your issue.

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